Terms and conditions of sale

1. When your buy standard products from us as a consumer, you retain the right of return within 14
day period. This 14-day period starts counting from the delivery date for purchased goods, or the
purchase date in case of services bought. You can return an order without being charged a
penalty and without having to give justification. You will be responsible for the return costs.

2. Exception: In case you have chosen for one or more of the following options*, but not limited to :
“printing”, “Closure style”, “Paper thickness”, “Personalization of the cover”… that will make the
product personalized returns are impossible unless there is obvious damage or a production error.
In this case, everything needs to be properly documented if possible with the necessary visuals and
other proof, eg. damaged packaging.
Options that are concidered to be “personalized” are marked with an * on the productpage while
ordering.

3. You need to return your product within 14 days of receiving your product and once you have let us
know you will be returning the product. The cost of the return will be carried by the buyer. We
will indicate what the cost will be (this is an estimate of the rate, as it is not always possible to
get it exact beforehand). You may also return it in person after making an appointment.

4. You may return your product via Postal service or Courier, or as mentioned above you can bring the
item(s) back in person after making an appointment.
* The product has to be returned in the original, unused condition and packaging, or your refund
may be refused.

5. We will refund the complete amount of your purchase minus the cost of the return shipping and handling
costs within 14 days of receiving your return or in case of a service within 14 days of letting us know you
want to break the agreement.
The refund of the purchase price minus shipping will be executed using the same payment method
of you purchase.
* When an exchange rate is involved, the same rate will be used as on the day of your purchase.
* accrued duties and taxes will not be reimbursed.

6. During the first 14 days of receiving the item(s) we expect you to handle your purchase and
packaging carefully. If you want to be able to return them, they will need to be in its original and
unused condition. If you want to be able to return the product, you can only unwrap it to the extent
as to be able to judge whether you want to keep the order (as you would when buying it in a store).
Returned items have to be unused. When returning your order, it has te be complete with all the
different accessories delivered, in its original statel, and if possible with the original packaging,
taking into account our instructions. If your proceed to a point where the product loses its value
due to your handling, we can subtract the amount equal to its devaluation. Purchases of any type of
journals, sketchbooks or agendas (or other paper products) in which has been written or pages torn
out, or if your item has any type of personalization, these items will not be refunded under any
circumstances unless there was damage or a production error. In this case you need to supply the
necessary visual proof of the product and/or packaging to process your claim.

7. To execute your right of return correctly and efficiently, you can fill out the form previously
mentioned and mail it to: kristel@circularcreations.com. We will then send you an email confirmation
of receipt of your request to return.